Buy Hawaiian Lei FAQ

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WHAT IF THE LEI/PRODUCT I ORDERED IS NOT IN STOCK?


We will substitute with something similar that is of equal or greater value. Someone will call you to give you options on the substitution but if we are unable to reach you, we will use our best judgment for the substitution.

See other important information under:




WHAT IS COVERED UNDER FRESHNESS GUARANTEE?


We pack each and every box with the highest standard of care ensuring you receive the freshest quality from the Hawaiian islands. That is why we offer a 100% freshness guarantee or your money back. Our focus is to ensure you get a beautiful lei, flowers, or blooms that are garden-fresh upon arrival. We also offer shipping for local Oahu orders. FRESHNESS GUARANTEE: We stand behind our products as long when there has been no interruption in the delivery process and the product has properly cared for after the delivery. The packages are shipped through FedEx or UPS and we have no control of products once package is in their care. Accidents, weather and heat can also affect the products during transit. Please choose the appropriate shipping method with this in mind. It’s important to us that you’re happy with your order; please read TERMS AND CONDITIONS for covered items, terms and claim process details.




WHEN SHOULD I PLACE MY ORDER?


It is never too early to put in an advance order. We always recommend that you order 72 hours in advance so that we can make sure your Hawaiian Leis and flowers arrive fresh and on time. You can place your order in advance for any desired delivery date (our check out process will prompt you to enter in a desired delivery date you’d like your leis to arrive.)

See our LEI SHIPPING OPTIONS for detailed information on delivery options.

During the months of May and June we are busy due to graduation and wedding season & appreciate placing your order at least a month in advance (the sooner the better) during these months to ensure fast delivery and freshness!

See other important information under:




HOW DO I PROCESS A QUALITY OR FRESHNESS CLAIM?


Buy Hawaiian Lei strives to provide the best customer service available. As an authentic Hawaiian Lei provider, we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfillment of their orders. We have established terms and conditions, a return/refund policy and privacy policy to provide our customers with a complete understanding of how replacement orders or refunds are processed. Please refer to the following for complete details​:




HOW DO I CARE FOR THE LEIS?


There will be lei care instructions on the box you receive with your Hawaiian Leis and products. For details, videos and guides, see our BUY HAWAIIAN LEI CARE GUIDE.




WHAT IS YOUR CANCELLATION & SUBSTITUTION POLICY?


See other important information under Terms and Conditions. 1.Cancellation Fees: Should any customer place an order through Buy Hawaiian Lei and then need to cancel the order, the cancellation must be made 7 days prior to the delivery of the order (subjected to 10% cancellation fee). We will not refund you if your order is cancelled within 7 days of the ship out date and no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. Customer can obtain new information so that the order can then be properly delivered using correct information. However, if new address is outside of the delivery range and Buy Hawaiian Lei cannot deliver it, we will not be able to process a refund. Please contact i nfo@buyhawaiianlei.com with any questions or concerns. 2. “Substitutions Allowed”: Buy Hawaiian Lei will always attempt to fulfill an order as closely as possible. However, if the container, flowers, plants or other items that comprise the order are unavailable, the order will be substituted with content equal to the original value of the order. When a customer allows substitutions, this means that the sender is allowing Buy Hawaiian Lei to use flowers or flowers they have on-hand to work with while trying to keep the arrangement as similar as possible. This may mean that the recipient does not necessarily receive an arrangement identical to what is pictured though every effort is made to do so. In cases of specialty items, such as items in a ceramic container, a different container with similar value will be used.




WHAT DO YOU DO WITH MY PERSONAL INFORMATION?


Please see our Privacy Policy for full details. This privacy notice discloses the privacy practices for www.buyhawaiianlei.com. This privacy notice applies solely to information collected by this website. It will notify you of the following: 1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. 2. What choices are available to you regarding the use of your data. 3. The security procedures in place to protect the misuse of your information. 4. How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing Buy Hawaiian Lei are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us at info@buyhawaiianlei.com. Security We take precautions to protect your information. When you submit sensitive information via the www.buyhawaiianlei.com website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately at info@buyhawaiianlei.com.




HOW MUCH IS SHIPPING AND DELIVERY ?


Please see our Lei Shipping Options for details.





WHAT IF THE LEI/PRODUCT I ORDERED IS NOT IN STOCK?


We will substitute with something similar that is of equal or greater value. Someone will call you to give you options on the substitution but if we are unable to reach you, we will use our best judgment for the substitution.

See other important information under:




WHAT IS COVERED UNDER FRESHNESS GUARANTEE?


We pack each and every box with the highest standard of care ensuring you receive the freshest quality from the Hawaiian islands. That is why we offer a 100% freshness guarantee or your money back. Our focus is to ensure you get a beautiful lei, flowers, or blooms that are garden-fresh upon arrival. We also offer shipping for local Oahu orders. FRESHNESS GUARANTEE: We stand behind our products as long when there has been no interruption in the delivery process and the product has properly cared for after the delivery. The packages are shipped through FedEx or UPS and we have no control of products once package is in their care. Accidents, weather and heat can also affect the products during transit. Please choose the appropriate shipping method with this in mind. It’s important to us that you’re happy with your order; please read TERMS AND CONDITIONS for covered items, terms and claim process details.




WHEN SHOULD I PLACE MY ORDER?


It is never too early to put in an advance order. We always recommend that you order 72 hours in advance so that we can make sure your Hawaiian Leis and flowers arrive fresh and on time. You can place your order in advance for any desired delivery date (our check out process will prompt you to enter in a desired delivery date you’d like your leis to arrive.)

See our LEI SHIPPING OPTIONS for detailed information on delivery options.

During the months of May and June we are busy due to graduation and wedding season & appreciate placing your order at least a month in advance (the sooner the better) during these months to ensure fast delivery and freshness!

See other important information under:




HOW DO I PROCESS A QUALITY OR FRESHNESS CLAIM?


Buy Hawaiian Lei strives to provide the best customer service available. As an authentic Hawaiian Lei provider, we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfillment of their orders. We have established terms and conditions, a return/refund policy and privacy policy to provide our customers with a complete understanding of how replacement orders or refunds are processed. Please refer to the following for complete details​:




HOW DO I CARE FOR THE LEIS?


There will be lei care instructions on the box you receive with your Hawaiian Leis and products. For details, videos and guides, see our BUY HAWAIIAN LEI CARE GUIDE.




WHAT IS YOUR CANCELLATION & SUBSTITUTION POLICY?


See other important information under Terms and Conditions. 1.Cancellation Fees: Should any customer place an order through Buy Hawaiian Lei and then need to cancel the order, the cancellation must be made 7 days prior to the delivery of the order (subjected to 10% cancellation fee). We will not refund you if your order is cancelled within 7 days of the ship out date and no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. Customer can obtain new information so that the order can then be properly delivered using correct information. However, if new address is outside of the delivery range and Buy Hawaiian Lei cannot deliver it, we will not be able to process a refund. Please contact i nfo@buyhawaiianlei.com with any questions or concerns. 2. “Substitutions Allowed”: Buy Hawaiian Lei will always attempt to fulfill an order as closely as possible. However, if the container, flowers, plants or other items that comprise the order are unavailable, the order will be substituted with content equal to the original value of the order. When a customer allows substitutions, this means that the sender is allowing Buy Hawaiian Lei to use flowers or flowers they have on-hand to work with while trying to keep the arrangement as similar as possible. This may mean that the recipient does not necessarily receive an arrangement identical to what is pictured though every effort is made to do so. In cases of specialty items, such as items in a ceramic container, a different container with similar value will be used.




WHAT DO YOU DO WITH MY PERSONAL INFORMATION?


Please see our Privacy Policy for full details. This privacy notice discloses the privacy practices for www.buyhawaiianlei.com. This privacy notice applies solely to information collected by this website. It will notify you of the following: 1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. 2. What choices are available to you regarding the use of your data. 3. The security procedures in place to protect the misuse of your information. 4. How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing Buy Hawaiian Lei are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us at info@buyhawaiianlei.com. Security We take precautions to protect your information. When you submit sensitive information via the www.buyhawaiianlei.com website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately at info@buyhawaiianlei.com.




HOW MUCH IS SHIPPING AND DELIVERY ?


Please see our Lei Shipping Options for details.





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