Buy Hawaiian Lei
FAQ

We provide the finest quality Hawaiian leis from Hawaii. We are proud to be a part of the lei giving tradition of Hawaii and continuing our beautiful Aloha culture. We also believe in full transparency of shipping costs to ensure you are can shop confidently. Please keep in mind there is no Sunday delivery available and there is NO SHIPPING out of Hawaii on Sunday. Ordering on a Sunday and paying for FedEx Priority Overnight/FedEx Standard Overnight will not get your package to you the next day (Monday). Respectively, if you order over the weekend and pay for FedEx 2Day, Monday and Tuesday delivery is not available. FedEx also does not deliver on major holidays and typically the day after. Please call us to confirm the desired delivery date is possible if you are unsure. The 10% cancellation fee applies if you choose the delivery date and it is not possible. It is recommended to select a delivery date 2 days prior to your event. This is so that you will have a 1 day buffer if there are any shipping delays. It is never recommended to received the package the day of the event or the day you need the lei for commute to the event. -------------------------------------- Packaging: We pack each and every box with the highest standard of care ensuring you receive the finest quality Hawaiian leis from Hawai’i. Included with your order is a FREE custom insulated bag & frozen gel ice pack(s) to keep optimal temperature during transit. Please choose your desired delivery date carefully. You may choose from our different shipping options to best fit your needs. SHIPPING OPTIONS FedEx Priority Overnight (Available Monday - Saturday) Recommended Delivery Services (West of Rockies): Delivered the next day typically by 10:30am to most addresses and by 8pm to residences for California, Washington, Oregon, Idaho, Arizona and Utah. Delivery Services (East of Rockies): Shipping to states east of the Colorado Rockies will be delivered within two days usually by 10:30am. Need delivery before 10:30am? NOT ALL ZIP CODES QUALIFY FOR THIS MORNING DELIVERY COMMITMENT. MOST DELIVERIES IN A REMOTE OR RURAL AREA ARE AFTER 10:30am. FedEx does not have a time commitment guarantee after COVID-19. Therefore we recommend delivery the day prior. For example, desired delivery to New York is Friday by 8am, select Thursday as your delivery date. Saturday Delivery: Saturday is also available for most States but there is an additional $20 charge and we recommend electing Friday as the desired delivery day to avoid additional charges. Please call us at: +1 (808) 304-1046 or email info@buyhawaiianlei.com . Hawai’i and Alaska: There is no delivery on Saturday or Sunday in Hawai’i. Only Tuesday - Friday is available. Please call us at: +1 (808) 304-1046 or email info@buyhawaiianlei.com if you live in Alaska. -------------------------------------- FedEx 2Day (Available Wednesday - Saturday) Delivery Services: Delivered within 2 days by 8pm or earlier on the desired delivery date selected from Monday - Saturday. For example, a lei shipped from Hawaii on Wednesday to New York will be delivered by Friday 8pm. Saturday Delivery: Saturday is also available for most States but there is an additional $20 charge and we recommend electing Friday as the desired delivery day to avoid additional charges. Please call us at: +1 (808) 304-1046 or email info@buyhawaiianlei.com . Caution for Tuesday Delivery: Tuesday delivery to Colorado and states east of the Colorado Rockies is not available because there is no shipping out of Hawai’i on Sunday. Avoid Monday Delivery for West of the Rockies: Residences for California, Washington, Oregon, Idaho, Arizona and Utah, we recommend selecting a Wednesday – Friday delivery dates when using FedEx 2Day shipping. Tuesday is only possible with an overnight shipping option. Need delivery before 8pm? We recommend selecting the delivery date one day prior to ensure it arrives on time. For example, desired delivery to New York is Friday by 8pm, select Thursday as your delivery date for FedEx 2Day. Hawai’i and Alaska: There is no delivery on Saturday or Sunday in Hawai’i. Only Tuesday - Friday is available. Please call us at: +1 (808) 304-1046 or email info@buyhawaiianlei.com if you live in Alaska. -------------------------------------- FedEx Standard Overnight (Available Monday - Saturday) Delivery Services (West of Rockies): Delivered next day by 3pm to most addresses in California, Washington, Oregon, Idaho, Arizona and Utah. Delivery Services (East of Rockies): Shipping to states east of the Colorado Rockies will be delivered within two days by 3:30pm. Saturday Delivery: Saturday is also available for most States but there is an additional $20 charge and we recommend electing Friday as the desired delivery day to avoid additional charges. Please call us at: +1 (808) 304-1046 or email info@buyhawaiianlei.com. Avoid Monday Delivery for West of the Rockies: Residences for California, Washington, Oregon, Idaho, Arizona and Utah, we recommend selecting a Tuesday – Saturday delivery date when using FedEx Standard Overnight. Avoid Tuesday Delivery for East of the Rockies: We recommend selecting a Wednesday – Saturday delivery dates using FedEx Standard Overnight. Monday is also possible delivery date with FedEx Standard Overnight. Tuesday delivery to Colorado and states east of the Colorado Rockies is not available because there is no shipping out of Hawai’i on Sunday. Need delivery before 3pm? We recommend selecting the delivery date one day prior to ensure it arrives on time or using Priority Overnight shipping. For example, desired delivery to New York is Thursday by 3pm, select Wednesday as your delivery date for FedEx Standard Overnight. Hawai’i and Alaska: There is no delivery on Saturday or Sunday in Hawai’i. Only Tuesday - Friday is available. Please call us at: +1 (808) 304-1046 or email info@buyhawaiianlei.com if you live in Alaska. -------------------------------------- 100% Freshness Guarantee: We stand behind our products as long when there has been no interruption in the delivery process and the product has properly cared for after the delivery. It’s important to us that you’re happy with your order; please ensure that you follow our DELIVERY CLAIMS PROCESS . Please see TERMS AND CONDITIONS and CANCELLATION/SUBSTITUTION POLICY for more details. -------------------------------------- Saturday Delivery: Saturday is also available for most States but there is an additional $20 charge. We recommend electing Friday as the desired delivery day to avoid additional charges. Saturday delivery also experiences delays and is not recommended. Select Saturday delivery at your own risk. Please call us at: +1 (808) 304-1046 or email info@buyhawaiianlei.com . ------------------------------------- Order Placement: It is never too early to put in an advance order. We always recommend placing your order as soon as possible so that we can make sure your Hawaiian leis and flowers arrive fresh and on time. Ideally, order at least 1 week prior to the ship out date. We will do our best to accommodate last minute orders but some substitutions may apply. Orders placed after 12pm noon (HST) Hawaii Standard Time will not be processed until the following business day. BuyHawaiianLei.com is not responsible for delays due to flights, FedEx, or weather conditions. See TERMS AND CONDITIONS for details. -------------------------------------- "Release Signature": We recommend that you choose the "Release Signature" box so you can better ensure you receive your order on your specified date. This way FedEx will leave your package at the door if there is no one to accept it. Please understand that we are not held responsible in case of theft or damage in this situation. We would recommend sending your shipment to an address where someone is available to accept and sign for it and required for the 100% Freshness Guarantee. See TERMS AND CONDITIONS for details. -------------------------------------- Local Hand Delivery: For local orders in Hawaii, we offer hand deliveries on Oahu and ship to outer islands as well. We only hand deliver to the Honolulu area. There is a $50 purchase minimum on top of the hand delivery fee. Our shipping rates are integrated with FedEx. -------------------------------------- Bulk Pricing: We offer special pricing and shipping rate specials when ordering more than 130 leis. Please contact us at +1 (808) 304-1046 or contact us for special bulk shipping rates. -------------------------------------- Shipping to Alaska: Please contact us at +1 (808) 304-1046 to schedule delivery to Alaska with the best pricing options. -------------------------------------- Tuberose, Micronesian Ginger and Pikake Leis Require Special Handling and only covered by freshness guarantee if shopped via FedEx Priority Overnight, as they are delicate flowers and may not retain freshness expected if shipped to destinations requiring 2 days or more of transit. -------------------------------------- High Season Notice (April - July) · During these months the weather is much warmer, and these conditions may affect the quality and freshness of the flowers. For this reason, we recommend using the Standard Overnight or Priority Overnight shipping methods. Unfortunately, we are unable to guarantee the highest quality if you choose other shipping methods with longer transit. -------------------------------------- FedEx Holidays· Shipping and Pickup not available on the following days & if you’ll be using your leis or flowers on a Sunday or a holiday, we advise you to order early and select a delivery date of one day prior to your event/desired delivery date. o Easter o Memorial Day o Independence Day o Labor Day o Thanksgiving Day o Christmas Day o New Year’s Day -------------------------------------- Shipping Rates Shipping rates depend on the weight, size and contents of your package. SEE RATES.

See other important information under TERMS AND CONDITIONS. 1. Cancellation Fees: Should any customer place an order through Buy Hawaiian Lei and then need to cancel the order, the cancellation must be made 7 days prior to the delivery of the order (subjected to 10% cancellation fee). We will not refund you if your order is cancelled within 7 days of the ship out date, no refund can be issued. This includes last minute orders. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information. If new address is outside of the delivery range and Buy Hawaiian Lei cannot deliver it, we will not be able to process a refund. Please contact info@buyhawaiianlei.com with any questions or concerns. 2. “Substitutions Allowed”: Buy Hawaiian Lei will always attempt to fulfill an order as closely as possible. However, if the container, flowers, plants or other items that comprise the order are unavailable, the order will be substituted with content equal to the original value of the order. When a customer allows substitutions, this means that the sender is allowing Buy Hawaiian Lei to use flowers or flowers they have on-hand to work with while trying to keep the arrangement as similar as possible. This may mean that the recipient does not necessarily receive an arrangement identical to what is pictured though every effort is made to do so. In cases of specialty items, such as items in a ceramic container, a different container with similar value will be used.

Buy Hawaiian Lei strives to provide the best customer service available. As an authentic Hawaiian Lei provider, we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfillment of their orders. We have established this return/refund policy and privacy policy to provide our customers with a complete understanding of how replacement orders or refunds are processed. FRESHNESS GUARANTEE We stand behind our products as long when there has been no interruption in the delivery process and the product has properly cared for after the delivery. The packages are shipped through FedEx or UPS and we have no control of products once package is in their care. Accidents, weather and heat can also affect the products during transit. Please choose the appropriate shipping method with this in mind. It’s important to us that you’re happy with your order; please ensure that you read full TERMS AND CONDITIONS AND QUALITY ISSUES/DELIVERY ISSUES NOT COVERED BY FRESHNESS GUARANTEE. CLAIM PROCESS 1. Customer Proper Care Responsibility: If the customer has received the floral lei or plant, and has seen the quality of the flowers, it is the responsibility of the customer to then care for the flowers once it has been delivered or customer has picked up from our store. See section on CUSTOMER PROPER CARE RESPONSIBILITY for details. ​ 2. Process & Strict Time Limits for Claims: If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, in almost every case, Buy Hawaiian Lei will gladly replace the arrangement unless specified in the terms and conditions (quality issues not covered). Buy Hawaiian Lei will gladly replace the arrangement unless specified in the terms and conditions (quality issues not covered). All refunds must be requested within 12 hours after the time that FedEx/UPS delivered your products. Bear in mind that flowers and plants are perishable. Although we are glad to discuss the issue with you over the phone, please email info@buyhawaiianlei.com with your claim within 12 hours of delivery (based on delivery confirmation). The email must contain close up photos of the leis/flowers along with a picture of the box and all packing material it came in. If the email is received after 12 hours, we will offer store credit to you if you are unhappy with the condition and quality the products arrive as per our terms and conditions. In the subject line please enter “QUALITY ISSUE REPORTED WITHIN 12 HOURS OF DELIVERY”. If contact is made after 12 hours and/or not via email to info@buyhawaiianlei.com and your claim is covered, we will offer store credit to you if you are unhappy with the condition and quality the products arrive in. 3. Response Times: if any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbors were available to accept the order. 4. Delivery Was Not Made: If it is determined that Buy Hawaiian Lei did not make the delivery attempt, it is our policy that we will provide you with a refund. 5. See other important information under for CANCELLATION & SUBSTITUTION POLICY.

We ship our Hawaiian Lei directly to you with Aloha and hope you will enjoy it! The proper care can help your lei last longer. Almost all orchid lei styles, as well as Ti Leaf Lei, Maile Lei should last about 3-7 days after arrival. For Pikake & Tuberose Leis, they are more sensitive and have a shorter shelf life. See TERMS AND CONDITIONS for information about our freshness guarantees. Proper Care of Your Leis and Loose Blooms It is critical care for the flowers to be properly cared for as soon as it has been delivered or customer has picked up from our store to avoid quality issues and ensure freshness. Do not place your arrangement near fruit or in the path of cigarette smoke. The ethylene gas is detrimental to many flower types. Avoid temperatures below 45° F and do not place in the freezer. Keep fresh flowers away from drafts and extreme temperatures, which can quickly dry out the flowers and cause wilting. A good temperature range is between 45 ° F – 55 ° F. Once you receive your shipment, quickly unpack the leis carefully. Put the Lei(s) in a plastic grocery bag or a Ziploc bag. If you have ordered a large bulk shipment make sure you have a proper place to store them. Such as a walk in refrigerator or similar. Another way to store the leis is with a cooler with ice in it. Place a hand towel or newspaper over the ice so the leis do not touch the ice. Avoid placing flower arrangements in window sills and other areas with full sun where flowers can wilt due to overheating. Please do not hesitate to contact us at info@buyhawaiianlei.com for any questions or concerns around the care of your flower.

We pack each and every Buy Hawaiian Lei box with the highest standard of care ensuring you receive the freshest quality from the Hawaiian islands. That is why we offer a 100% freshness guarantee or your money back. Our focus is to ensure you get a beautiful lei, flowers, or blooms that are garden-fresh upon arrival. Buy Hawaiian Lei strives to provide the best customer service available. As an authentic Hawaiian Lei provider, we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfillment of their orders. We have established this return/refund policy and privacy policy to provide our customers with a complete understanding of how replacement orders or refunds are processed. FRESHNESS GUARANTEE: We stand behind our products as long when there has been no interruption in the delivery process and the product has been properly cared for after the delivery. After packages leave our premises, they are shipped through FedEx or UPS and we have no control of products once package is in their care. Accidents, weather and heat can also affect the products during transit. Please choose the appropriate shipping method with this in mind. Please review TERMS AND CONDITIONS below for full details of what is covered under the freshness guarantee. Please choose the appropriate shipping method with this in mind and accept "Release Signature" box so you can better ensure you receive your order on your specified date. This way FedEx will leave your package at the door if there is no one to accept it and required for the 100% Freshness Guarantee. See QUALITY ISSUES/DELIVERY ISSUES NOT COVERED BY FRESHNESS GUARANTEE below. Note that proper care of the product is always required. It is the responsibility of the recipient to follow any care instructions provided by Buy Hawaiian Lei. See section on CUSTOMER PROPER CARE RESPONSIBILITY for details. ​ It’s important to us that you’re happy with your order; please ensure that you follow our DELIVERY CLAIMS PROCESS (time sensitive). QUALITY ISSUES/DELIVERY ISSUES NOT COVERED BY FRESHNESS GUARANTEE 1. Address Changes: Incorrect Address/Re-Delivery Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery cannot be refunded. 2. Refusal of Delivery: Buy Hawaiian Lei is not responsible for any order where the recipient refuses to accept the item. Buy Hawaiian Lei will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery. 3. Not Present To Accept Delivery: All shipments are sent with "Signature Release Waiver". If no one is available to receive the package at the time FedEx delivers, the package will be left in the most suitable location as determined by the FedEx driver (for example a hallway, a door step, or driveway). We cannot be responsible for quality issues resulting from this situation. 4. Fraudulence Orders: Buy Hawaiian Lei reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent. When Buy Hawaiian Lei receives an order, we review the entire order and periodically compare the information provided to us with the bank of the person placing the order. If we determine that fraudulent information is provided, we will send an email or phone call to the sender to inform them of the situation to determine if the information was provided in error. 5. Delivery Issues Not Controllable by Buy Hawaiian Lei: We will not be liable or held responsible for theft, loss, damage, delay, shortage, misdelivery, non-delivery, misinformation, or failure to provide information in connection with your shipment caused by events we cannot control, including but not limited to acts of God, perils of the air, weather conditions, mechanical delays, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including customs and health officials) with actual or apparent authority. 6. Rural Areas: If your address is in a “rural” area FedEx will transfer your package to a third party courier such as USPS. If this happens it may cause a delay in receiving your package. Please verify on your own if your area is considered “rural.” In this case you must contact FedEx at 1-800-GO-FedEx. We recommend you set your delivery 2 days before your event. We are not held responsible for any delays in this type of situation. 7. Not Meeting the Required Process & Strict Time Limits for Claims: If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, in almost every case, Buy Hawaiian Lei will gladly replace the arrangement. All refunds must be requested within 12 hours after the time that FedEx/UPS delivered your products. Bear in mind that flowers and plants are perishable. 8. TUBEROSE, MICRONESIAN GINGER AND PIKAKE LEIS REQUIRE SPECIAL HANDLING REQUIRED, as these are delicate flowers it is highly recommended to have them shipped with Priority Overnight to destination. Freshness guarantee will not apply (refunds or exchanges) for any other shipping options other than Priority Overnight. 9. DELIVERY CLAIM PROCESS OVERVIEW Please review DELIVERY CLAIMS PROCESS . Note that proper care of the product is always required. It is the responsibility of the recipient to follow any care instructions provided by Buy Hawaiian Lei. Although we are glad to discuss the issue with you over the phone, please email info@buyhawaiianlei.com with your claim within 12 hours of delivery. The email must contain close up photos of the leis/flowers along with a picture of the box and all packing material it came in. If the email is received after 12 hours, we will offer store credit to you if you are unhappy with the condition and quality the products arrive as per our terms and conditions. In the subject line please enter “QUALITY ISSUE”. 10.LIMITS NOT ASSUMED - ALL CLAIMS MUST BE MADE IN WRITING AND SENT TO INFO@BUYHAWAIIANLEI.COM AND WITHIN STRICT TIME LIMIT OF HOURS FROM TIME OF DELIVERY (SEE TERMS AND CONDITIONS).

This privacy notice discloses the privacy practices for www.buyhawaiianlei.com. This privacy notice applies solely to information collected by this website. It will notify you of the following: 1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. 2. What choices are available to you regarding the use of your data. 3. The security procedures in place to protect the misuse of your information. 4. How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing Buy Hawaiian Lei are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us at info@buyhawaiianlei.com. Security We take precautions to protect your information. When you submit sensitive information via the www.buyhawaiianlei.com website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately at info@buyhawaiianlei.com.

We will substitute with something similar that is of equal or greater value. Someone will call you to give you options on the substitution but if we are unable to reach you, we will use our best judgment for the substitution. See other important information under: CANCELLATION AND SUBSTITUTIONS CLAIM PROCESS CUSTOMER PROPER CARE RESPONSIBILITY FRESHNENESS GUARANTEE & TERMS AND CONDITIONS