Question 1

WHAT IS COVERED UNDER HAWAIIAN LEI FRESHNESS GUARANTEE?

Accepted Answer

We pack each and every box with the highest standard of care ensuring you receive the freshest quality from the Hawaiian islands. That is why we offer a 100% freshness guarantee or your money back. Our focus is to ensure you get a beautiful lei, flowers, or blooms that are garden-fresh upon arrival. We also offer shipping for local Oahu orders.

Question 2

WHAT IF THE LEI/PRODUCT I ORDERED IS NOT IN STOCK?

Accepted Answer

We will substitute with something similar that is of equal or greater value. Someone will call you to give you options on the substitution but if we are unable to reach you, we will use our best judgment for the substitution.

Question 3

WHEN SHOULD I PLACE MY ORDER?

Accepted Answer

It is never too early to put in an advance order. We always recommend placing your order as soon as possible so that we can make sure your Hawaiian leis and flowers arrive fresh and on time. Ideally, order at least 1 week prior to the ship out date. We will do our best to accommodate last minute orders but some substitutions may apply (our check out process will prompt you to enter in a desired delivery date you’d like your leis to arrive.)See our LEI SHIPPING OPTIONS for detailed information on delivery options. During the months of May and June we are busy due to graduation and wedding season & appreciate placing your order at least a month in advance (the sooner the better) during these months to ensure fast delivery and freshness!

Question 4

HOW DO I PROCESS A QUALITY OR FRESHNESS CLAIM?

Accepted Answer

Buy Hawaiian Lei strives to provide the best customer service available. As an authentic Hawaiian Lei provider, we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfillment of their orders. We have established  terms and conditions, a return/refund policy and privacy policy to provide our customers with a complete understanding of how replacement orders or refunds are processed.

Question 5

HOW DO I CARE FOR THE LEIS?

Accepted Answer

There will be lei care instructions on the box you receive with your Hawaiia Leis and products. For details, videos and guides, see our BUY HAWAIIAN LEI CARE GUIDE.

Question 6

WHAT IS YOUR CANCELLATION AND SUBSTITUTION POLICY?

Accepted Answer

See other important information under Terms and Conditions. 1.Cancellation Fees:Should any customer place an order through Buy Hawaiian Lei and then need to cancel the order, the cancellation must be made 7 days prior to the delivery of the order (subjected to 10% cancellation fee). We will not refund you if your order is cancelled within 7 days of the ship out date and no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. Customer can obtain new information so that the order can then be properly delivered using correct information. However, if new address is outside of the delivery range and Buy Hawaiian Lei cannot deliver it, we will not be able to process a refund. Please contact info@buyhawaiianlei.comwith any questions or concerns. 2. “Substitutions Allowed”:Buy Hawaiian Lei will always attempt to fulfill an order as closely as possible. However, if the container, flowers, plants or other items that comprise the order are unavailable, the order will be substituted with content equal to the original value of the order. When a customer allows substitutions, this means that the sender is allowing Buy Hawaiian Lei to use flowers or flowers they have on-hand to work with while trying to keep the arrangement as similar as possible. This may mean that the recipient does not necessarily receive an arrangement identical to what is pictured though every effort is made to do so. In cases of specialty items, such as items in a ceramic container, a different container with similar value will be used.FRESHNESS GUARANTEE/TERMS AND CONDITIONS ITEMS NOT COVERED UNDER FRESHNESS GUARANTEE CLAIM PROCESS

Question 7

WHAT DO YOU DO WITH MY PERSONAL INFORMATION?

Accepted Answer

Please see our Privacy Policy for full details. This privacy notice discloses the privacy practices for www.buyhawaiianlei.com. This privacy notice applies solely to information collected by this website

Question 8

HOW MUCH IS SHIPPING AND DELIVERY ?

Accepted Answer

Please see our Lei Shipping Options for details.

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